Dennis J Kloepping 48 South Street, Upton, MA 01568-1407
phone: (508) 529-6895 E-mail: kloepping@charter.net
EMPLOYMENT
EMC Mainframe Technical Support – 9/26/00 to present
EMC Corp, 45 South Street, Hopkinton, MA
Provide technical assistance to field personnel in the large computing environment.
This encompasses hardware, software, SRDF, computer operations, problem escalation with
product development and root cause analysis. Analyze and provide technical explanation
with issues to customer and marketing. Create training seminars to educate EMC employees.
IBM Remote Support Center Specialist - 5/16/93 to 9/25/00
IBM Large System Support Center, Poughkeepsie, NY
Provide technical assistance to field personnel in the large computing
environment. This encompasses hardware, software, installation planning,
computer operations and problem escalation with product engineering and
service planning. Designed and maintain a 6500 hit per month intranet website
that provides technical information. Developed and taught three courses
on the latest IBM processors to educate world-wide support center and the highest
trained field service personnel in the US.
IBM Support Customer Engineer - 8/16/88 to 5/15/93 IBM Commercial branch office 335
Supervise daily activity of 14 Customer Engineers (CEs) within the territory.
Provide technical assistance for all CEs in the branch office. Schedule
personnel availability. Implemented customer focus visit schedules to increase
customer loyalty. Developed and carried out a training schedule to merge
OP, CSD and NSD heritage CEs.
IBM Customer Engineer - 4/02/79 to 8/15/88 IBM Commercial branch office 335
Service IBM equipment at customer sites. Learn IBM hardware and
software. Assist computer operators with problems.
EDUCATION
Associate of Applied Sciences - 1975
Dutchess Community College, Poughkeepsie, NY
EMC classes
Symmetrix advanced training
Symmetrix trace
Escon PD and architecture
ESN Open System host
Connectrix fiber channel director
Fibre Channel switch fabric and arbitrated loop
IBM Classes
Network Problem Determination and Analysis
Complex System Problem Determination and Recovery
S/390 Parallel Sysplex Operation and Recovery
CPU Support Trained on 4381, 3084, 3090, 9121, 9021, 9672, 9674
Oscilloscopes, parallel, serial and ficon channel monitors,
network monitors and TDR test equipment
Applications : XCF, VTAM, NetView, ICKDSF, BookManager, VM script, foils,
WordPerfect, Adobe Premiere, Adobe Photoshop, Adobe Acrobat Distiller,
Real Producer G2, Paint Shop Pro, Lotus 123, Lotus WordPro, Microsoft Excel,
Microsoft Word, Microsoft PowerPoint, IBM WebSphere, Xitami web and FTP server,
FTP, TCP/IP, Telnet
Programming : Hyper Text Markup Language, CMS exec, APL
COMMUNITY SERVICE Dutchess/Putnam Appalachian Trail Management Committee member since 1982
Nipmuc Rod and Gun Club member since 2001 http://www.nipmucrodandgun.com/
Upton Men's Culb since 2002 http://www.geocities.com/uptonmensclub/index.htm
